Terms and Conditions of Use

Société D.S.E sarl au capital de 7622 €
Siège social 17-O rue Creil 95340 Bernes-sur-Oise FRANCE 

Telephone +33 (0)9 81 43 07 01  Email: contact@dse-soret.com
RCS PONTOISE B 433 797 511 - SIRET 43379751100048 - FR96 433797511 - APE 4669B

General conditions of sale of products sold on dse-soret.com

Date of last update

Article 1 - Purpose

The present conditions govern sales by the company D.S.E 17-O rue de Creil 95340 Bernes-sur-Oise FRANCE of packaging materials.

Article 2 - Price

The prices of our products are indicated in euros excluding taxes (VAT and other taxes applicable on the day of the order are extra), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of D.S.E. company.

They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organisations in your country. We advise you to enquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in euros.  

The company D.S.E reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of validation of the order and subject to availability.

The products remain the property of the company D.S.E until full payment of the price.  

Attention: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Translated with www.DeepL.com/Translator (free version)

Article 3 - Orders

You can place an order:

  • On the internet : dse-soret.com
  • By telephone on  (+33) 09 81 43 07 01 (at the rate of a local call in mainland France) from Monday to Friday from 8am to 6pm.)

 Contractual information is presented in French and will be confirmed at the latest when your order is validated

The company D.S.E reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Confirmation of your order

Any order appearing on the website dse-soret.com implies the adherence to the present General Conditions. Any order confirmation implies your full and entire adhesion to the present General Terms and Conditions of Sale, without exception or reserve.  

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of them.  

The order confirmation will be worth signature and acceptance of the operations carried out.  

A summary of the information of your order and these General Terms and Conditions will be sent to you in PDF format via the e-mail address confirming your order.

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated.  

The payment of your purchases is made by credit card using Atos Worldline's secure SIPS system (LCL Sherlock's).

Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a 14-day withdrawal period from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are at your expense.

If you exercise your right of retraction, D.S.E. will reimburse the sums paid within 14 days following notification of your request and via the same means of payment as that used when you placed the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :  

    The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal.
    The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the control of the trader and which are likely to occur during the withdrawal period.
    The supply of goods made to the consumer's specifications or clearly personalised.
    The supply of goods which are likely to deteriorate or expire rapidly.
    The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
    The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
    The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader.
    The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
    The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.
    Transactions concluded at a public auction.
    The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the dse-soret.com website and within the limit of available stocks. For products not in stock, our offers are valid subject to availability at our suppliers.
In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.  

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any possible consequence on the delivery time that has been indicated to you.  

In accordance with the legal provisions, in the event of late delivery, you have the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the French Consumer Code. If in the meantime you receive the product, we will reimburse you for the product and the shipping costs under the conditions of article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, the company D.S.E cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for an appointment.

Article 9 - Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.  

All claims, requests for exchange or refund must be made by e-mail or post within 30 days of delivery.  

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed on the basis of the invoiced price and the return costs will be reimbursed on presentation of supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products on offer comply with current French legislation. D.S.E. cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Furthermore, the company D.S.E cannot be held responsible for any damage resulting from improper use of the product purchased.

Finally, D.S.E. cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 - Intellectual Property

All the elements of the dse-soret.com site are and remain the intellectual and exclusive property of the D.S.E. company. No one is authorised to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site, whether they be software, visual or sound elements. Any simple link or hypertext link is strictly forbidden without the express written agreement of the D.S.E. company. 

Article 13 - Personql Data

D.S.E. reserves the right to collect nominative information and personal data concerning you. They are necessary for the management of your order, as well as to improve the services and information we send you.  

They may also be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website. . 

Article 14 -Archiving Proof

The company D.S.E. shall archive the order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the Civil Code.  

D.S.E.'s computerised registers will be considered by all parties concerned as proof of communications, orders, payments and transactions that have taken place.